Privacy Policy

Effective Date: June 15, 2026

1. Introduction

Welcome to Cozy Llama Design Co LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information of our clients, website visitors, vendors, and tradespeople. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications.

We strive to comply with applicable federal and state privacy laws, including the Virginia Consumer Data Protection Act ("VCDPA"), where applicable.

2. Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Name

  • Email address

  • Mailing address

  • Phone number

Project Information

  • Floor plans

  • Home photographs

  • Design preferences

  • Project goals

  • Project budgets

Financial Information

  • Billing addresses

  • Payment information

  • Invoice histories

  • Transaction records

Communication Information

  • Emails

  • Telephone communications

  • SMS/text message communications

  • Contact form submissions

  • Consultation requests

  • Project inquiries

Technical Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Links clicked

  • Date and time of visit

  • Referring website information

3. Cookies and Automated Data Collection

Our website uses cookies, web beacons, pixels, and similar technologies to improve website functionality and user experience.

  • Essential Cookies: These cookies are necessary for website functionality and security. They help with website operation, form submissions, security features, and user preferences.

  • Analytics Cookies: We may use analytics tools, including Google Analytics and Squarespace Analytics, to understand how visitors use our website and improve website performance. Analytics tools may collect information regarding pages visited, time spent on pages, user interactions, and traffic sources.

  • Advertising and Marketing Cookies: If enabled, advertising technologies such as Meta Pixel, Pinterest Tag, Google Ads, or similar tools may collect information about website interactions to measure advertising effectiveness and provide relevant advertisements.

  • Managing Cookies: Most web browsers allow you to control cookies through browser settings. You may refuse or disable cookies; however, doing so may affect website functionality. You may also utilize browser privacy controls or cookie management tools available through your browser or device. Additionally, you can exercise your right to opt out of targeted advertising directly via our website's Cookie Consent Banner or Preference Center.

4. How We Use Your Information

We collect and process personal information only as reasonably necessary to provide requested services, fulfill contractual obligations, operate our business, communicate with clients, comply with legal obligations, and protect our legitimate business interests.

We may use personal information for legitimate business purposes, including:

  • Providing interior design services

  • Managing projects and schedules

  • Communicating regarding services

  • Responding to inquiries

  • Coordinating with contractors, vendors, suppliers, and tradespeople

  • Processing invoices and payments

  • Improving website functionality and user experience

  • Monitoring website performance and analytics

  • Maintaining business records

  • Complying with legal obligations

We do not sell personal information to third parties.

5. SMS Communications and Mobile Information

SMS Consent

By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from Cozy Llama Design Co LLC regarding:

  • Project updates

  • Scheduling and appointments

  • Deliveries

  • Invoices and payment reminders

  • Service-related communications

  • Other operational communications

Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing services. Affirmative, explicit opt-in consent is obtained separately at the time of data collection and is never bundled with general terms and conditions.

Opting Out

You may opt out of SMS communications at any time by replying STOP to any text message received from us. For assistance, reply HELP or contact us at: support@cozyllamadesign.com

Mobile Information Privacy

Cozy Llama Design Co LLC values your privacy. We do not sell, rent, share, trade, or otherwise disclose your mobile phone number, SMS opt-in data, or SMS consent records to third parties, affiliates, or partners for marketing or promotional purposes. Mobile information is used solely for service-related communications and is never used for third-party marketing purposes.

6. Sharing Information with Third Parties

We may share personal information with trusted third-party service providers who assist us in operating our business, including:

  • Website hosting providers (accessing Technical Information)

  • Payment processors (accessing Contact and Financial Information)

  • Accounting providers (accessing Contact and Financial Information)

  • Email service providers (accessing Contact and Communication Information)

  • SMS communication providers (accessing Contact and Communication Information)

  • Scheduling software providers (accessing Contact and Project Information)

  • Analytics providers (accessing Technical Information)

  • Contractors, vendors, and tradespeople involved in your project (accessing Contact and Project Information)

These third parties may access information only as necessary to perform services on our behalf and are expected to protect personal information appropriately.

We may also disclose information:

  • To comply with legal obligations

  • To respond to lawful requests from government authorities

  • To protect our legal rights

  • In connection with a business transfer, merger, acquisition, or sale of assets

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Complete projects

  • Maintain business records

  • Comply with legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete such information.

10. Virginia Privacy Rights

To the extent applicable under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents may have certain rights regarding their personal information.

These rights include:

  • Right to Access: The right to confirm whether we process personal information and to access that information.

  • Right to Correct: The right to correct inaccuracies in personal information.

  • Right to Delete: The right to request deletion of personal information provided by or obtained about you.

  • Right to Data Portability: The right to obtain a copy of personal information in a portable format where technically feasible.

  • Right to Opt Out: The right to opt out of targeted advertising, certain profiling activities, or the sale of personal data (if applicable). We do not sell personal information.

To exercise any privacy rights, please contact us at: support@cozyllamadesign.com

We may request information necessary to verify your identity before responding to your request. We will respond to verified consumer requests within forty-five (45) days of receipt, as mandated by the VCDPA.

Appeals Process

If we decline to take action regarding your privacy request, you may appeal our decision by contacting us at: support@cozyllamadesign.com

We will review and respond to appeals in writing within sixty (60) days of receipt. If your appeal is denied, you have the right under the VCDPA to file an official complaint with the Virginia Attorney General by contacting the Consumer Protection Section of the Office of the Attorney General.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised Effective Date. Your continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Cozy Llama Design Co LLC

Email: support@cozyllamadesign.com